Refund policy
We want you to pay only for WireWhy you find useful. This policy applies to plans bought online through Paddle.
1. 14-day refund
If you are not happy with a plan, you can ask for a full refund within 14 days of any payment, the first one or a monthly renewal. You do not have to give a reason.
2. How to ask
Use the link in the receipt email from Paddle, or find your order at paddle.net, or write to us at wirewhysupport@gmail.com with the email address you paid with. Paddle, our reseller and the Merchant of Record, processes the refund to the payment method you used; banks usually take 5 to 10 working days to show it.
3. Cancelling
You can cancel a subscription at any time with Manage subscription in the Account dialog. Cancelling stops the next renewal; your plan stays active until the end of the month you have paid for. A refund ends the plan at once.
4. Free trials
A free trial needs no payment details and is never charged, so there is nothing to refund.
5. Your rights as a consumer
If you are a consumer in the European Union, you also have the statutory right to withdraw from the purchase within 14 days. This policy is at least as generous, and it does not limit any right the law gives you.
6. Schools
Plans bought by invoice follow the terms agreed with the school.